Josh Ledgard: The Issue is What Shouldn’t We Share With Customers

Josh makes a note about why the MS Dev Team is sharing information and the concept behind it is a great one. One of the nice things about open source projects is the overall transparency of how the project is going – well, it’s possible to have that same transparency in non-open source projects which is precisely what they’re doing here. It’s also a concept that I’m reading about in Guy Kawasaki’s Art of the Start. When you’re a start-up and coming out with a new idea, you need to keep it hush-hush until you’re ready to come out with …

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The Other Shoe…

Ah the joy of watching an end user use your application. Glad to see MS still does it. It’s one of my favorite parts of building applications.   It isn’t just about knowledge transfer from the “guru” to the “learner” – it works the other way too. I got an idea for a new feature in one product after watching my wife, Trish, simply try out a product. All of the assumptions and “learned” behavior go right out the window and instead, you’re left with thinking “how can I make this process easier?” while still “how do I ensure the …

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